|(a) You must have a written appeal process for your adult clients in regard to your actions and decisions that affect those clients. (b) The process must describe: (1) How you will inform clients of their right to appeal; (2) The procedures for making an appeal; (3) Who will hear an appeal and make the decision; (4) How the person who requests an appeal will find out about the decision; (5) Time frames for making a decision and communicating the decision to the complainant; and (6) The basis for an appeal decision. (c) You must provide this information to each birth parent, foster parent applicant, or adoptive applicant before you make that person your client. (d) Your appeal process does not have to involve anyone from outside your agency. An internal review procedure is sufficient.