|(a) The provider agency must maintain all financial and contract-related records: (1) according to recognized fiscal and accounting practices; and (2) in accordance with Texas Department of Human Services (DHS) contract requirements. (b) The provider agency must maintain DHS client documentation, including: (1) the service plan; (2) service delivery records; (3) significant incidents regarding progress, illnesses, and accidents that may be used to maintain or revise the service plans; (4) suspension and termination records, discharge plans, client referrals, and placements; (5) client rights and responsibilities provided to the client/client's representative; (6) complaint procedures provided to the client/client's representative; (7) orientations completed; (8) abuse, neglect, or exploitation incidents referred to the appropriate investigative authority; (9) records of client conduct that may affect service delivery as outlined in program-specific rules; (10) provider agency responsibilities provided to the client/client's representative; and (11) additional program-specific requirements. (c) The provider agency must maintain personnel records on every employee and volunteer, and must also maintain records on subcontractors. (d) The provider agency must complete all service delivery records in ink when using paper service delivery records. (e) The provider agency must use the official DHS form to document services delivered or to document all of the required elements of the services delivered, as provided in program-specific rules. (f) The provider agency must not preprint or pre-enter any record of time on any form used to document services delivered.