| (a) The student complaint form is available on the
Agency's website. All complaints must be submitted to the Agency on
the student complaint form.
(b) Complainants shall send student complaint forms
by electronic mail to StudentComplaints@thecb.state.tx.us or by mail
to the Texas Higher Education Coordinating Board, Office of the General
Counsel, P.O. Box 12788, Austin, Texas 78711-2788. Facsimile transmissions
of the student complaint form are not accepted.
(c) All submitted complaints must include a student
complaint form and a signed Family Educational Rights and Privacy
Act (FERPA) Consent and Release form, which is at the bottom of the
student complaint form. Submitted complaints regarding students with
disabilities shall also include a signed Authorization to Disclose
Medical Record Information form, which is at the bottom of the student
complaint form.
(d) The Agency does not handle, investigate, or attempt
to resolve complaints concerning actions that occurred more than two
years prior to filing a student complaint form with the Agency, unless
the cause of the delay in filing the student complaint form with the
Agency was the complainant's exhaustion of the institution's grievance
procedures.
(e) Former students shall file a student complaint
form with the Agency no later than one year after the student's last
date of attendance at the institution, or within 6 months of discovering
the grounds for complaint, unless the cause of the delay in filing
the student complaint form with the Agency was the complainant's exhaustion
of the institution's grievance procedures.
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