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TITLE 19EDUCATION
PART 1TEXAS HIGHER EDUCATION COORDINATING BOARD
CHAPTER 1AGENCY ADMINISTRATION
SUBCHAPTER ESTUDENT COMPLAINT PROCEDURE
RULE §1.112Institution's Obligation to Provide Information Concerning the Complaint Procedure

(a) Each institution shall post information regarding the complaint procedure outlined in this subchapter on its website. Such information shall:

  (1) contain, at a minimum, contact information for filing student complaints with the Agency, a description of the complaint procedure outlined in this subchapter, and the Uniform Resource Locator (URL) for this subchapter on the Texas Secretary of State's website;

  (2) be accessible from the institution's Internet website home page by use of not more than three links;

  (3) be searchable by keywords and phrases;

  (4) be accessible to the public without requiring registration or use of a user name, a password, or another user identification; and

  (5) be updated as soon as practicable if the information changes.

(b) Each institution shall also provide each individual student of that institution with written information regarding the complaint procedure outlined in this subchapter at the beginning of each academic year, such as in the school's catalog. Such information shall contain, at a minimum, contact information for filing student complaints with the Agency and a description of the complaint procedure outlined in this subchapter.


Source Note: The provisions of this §1.112 adopted to be effective November 28, 2012, 37 TexReg 9353

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