|(a) This subchapter shall govern all instances in which
complainants file written complaints with the Agency regarding institutions.
(b) This subchapter implements Texas Education Code, §61.031,
concerning Public Interest Information and Complaints, and 34 C.F.R. §600.9(a)(1)
of the United States Department of Education's Program Integrity regulations,
which requires each state to establish "a process to review and appropriately
act on complaints concerning an institution of higher education including
enforcing applicable State laws." This subchapter implements Texas
Education Code, §132.002(k), which requires the Agency to take
appropriate action, including by making appropriate referrals to an
accrediting agency or to the Office of the Attorney General of Texas,
to address any complaints received by the Agency from a student or
prospective student of a Title IV participating exempt school to which
Texas Education Code, §132.002(h) exemption applies and is regulated
by the Agency.
(c) The purpose of this subchapter is:
(1) to encourage the early resolution of student complaints
through use of the institutions' grievance procedures or informal
processes in appropriate cases; and
(2) to establish procedures for the administration
of all student complaints filed with the Agency.