|(a) Charges for Copies of Public Records. The charges to any person requesting reproductions of any readily available record of the Texas Lottery Commission will be the charges established by rule in accordance with the Texas Government Code Chapter 552, Subchapter F. (b) The agency may furnish public records without charge or at a reduced charge if the agency determines that waiver or reduction of the fees is in the public interest. (c) Open Records Requests. The following guidelines apply to requests for records under the Public Information Act, Texas Government Code, Chapter 552. (1) Requests must be in writing and reasonably identify the records requested. (2) Records access will be by appointment only. (3) Records access is available only during the regular business hours of the agency. (4) Generally, unless confidential information is involved, review may be by physical access or by duplication, at the requestor's option. Any person, however, whose request would be unduly disruptive to the ongoing business of the office may be denied physical access and will only be provided the option of receiving copies. (5) When the safety of any public record is at issue, physical access may be denied, and the records will be provided by duplication as previously described. (6) Confidential files will not be made available for inspection or for duplication except under certain circumstances, e.g., court order. (7) All open records requests appointments will be referred to the agency's Open Records Coordinator before complying with a request.